FREQUENTLY ASKED QUESTIONS
A few good questions.
Ingredients, heating, orders and samples. Find the answer you need.
Our pretzels
What makes a Pretzelworx pretzel different?
Eight ingredients, including real butter, with no palm oil, corn starch, or preservatives. A traditional Bavarian recipe and lye-baking give our pretzels their golden crust, soft centre, and rich, malty flavour.
Are they authentic Bavarian-style pretzels?
Yes. Our recipe and traditional lye-baking method deliver a golden crust, a chewy centre, and that familiar malty flavour. Pretzelworx is Canadian owned and operated.
What sizes and formats do you offer?
Choose bite-size pretzels, 5 oz and 10 oz classic twists, or our 16 oz Bavarian Feast for sharing. Ask about sticks, sausage buns, case sizes, and availability.
What about allergens?
Our pretzels contain wheat and dairy (butter) and are made in a nut-free facility. Added ingredients in our recipes carry their own allergens. Contact us for the current product specification and allergen sheet.
Heating & storage
How do I heat and store them?
Keep frozen and follow the storage and heating instructions on your product packaging. Our pretzels are fully baked and reheat in minutes; time varies by size, starting temperature, and equipment. No dough preparation is needed. See the full heating times and storage guide.
Ordering & samples
Can I order through Gordon Food Service?
Our 5 oz twists, 16 oz Bavarian Feast, and bites are listed with Gordon Food Service. Ask your GFS representative about local availability, or get in touch and we’ll help you find the right format.
What’s the minimum order?
It depends on your location, format, and distributor. Tell us about your business and expected volume, and we’ll help with case sizes, pricing, and next steps.
Can I try them first?
Let’s talk samples. Tell us your business name, location, and which formats you’re interested in. We’ll follow up with availability and the next steps.
What kinds of businesses do you supply?
Quick-service and full-service restaurants, cafés, bakeries, pubs, breweries, taprooms, convenience stores, retailers, stadiums, arenas, caterers, events, and hospitality businesses.
How do I become a wholesale customer?
Tell us your business name, location, distributor, and the formats you are interested in. We will help with pricing, samples, order minimums, and delivery options.
How soon can we get started?
Once we have discussed your formats, location, and volumes, we can confirm sample availability and plan your first order. Timing depends on stock and your delivery area.
Still wondering?
Or call toll free 1-855-777-SALT